The Photographer's Brand™
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PHOTOGRFR HELP CENTER & FAQ

FREQUENTLY ASKED QUESTIONS

ORDER PROCESSING

HOW LONG DOES IT TAKE TO PROCESS MY ORDER?

MY PAYMENT CARD ISN'T WORKING AND MY ORDER ISN'T GOING THROUGH. HELP!

WHY WAS MY ORDER CANCELLED?

WHY WAS I CHARGED MORE THAN ONCE?

I GET AN ERROR MESSAGE WHEN I ENTER MY SHIPPING & BILLING ADDRESSES. WHAT'S THE PROBLEM?

MY ORDER STATUS SAYS ''UNFULFILLED''. WHAT DOES THAT MEAN?

I RECEIVED A PHOTOGRFR GIFT CARD. HOW DO I USE IT?

I JUST PLACED MY ORDER. CAN I ADD ANOTHER ITEM TO IT?

WHERE IS MY ORDER CONFIRMATION?

WHAT CUSTOMER INFORMATION DOES PHOTOGRFR STORE?

I PLACED MY ORDER BUT INPUT THE WRONG SHIPPING ADDRESS. WHAT DO I DO?

DISCOUNT CODES

CAN I USE MULTIPLE CODES ON MY ORDER?

HOW DO I INPUT MY DISCOUNT CODE?

WILL MY DISCOUNT CODE WORK ON SALE ITEMS?

SHIPPING & DELIVERY

HOW DO I TRACK MY ORDER?

WHEN WILL MY ORDER SHIP?

WHERE DOES MY ORDER SHIP FROM?

HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?

MY ORDER SHOWS ''DELIVERED'' BUT I DIDN'T RECEIVE MY PACKAGE.

I PLACED MY ORDER BUT I INPUT THE WRONG SHIPPING ADDRESS. WHAT DO I DO?

WILL I HAVE TO PAY INTERNATIONAL DUTIES & TAXES?

HOW MUCH DOES DOMESTIC SHIPPING COST?

WHAT COURIER DOES PHOTOGRFR USE FOR INTERNATIONAL SHIPPING?

PRODUCT

DOES PHOTOGRFR ACCEPT RETURNS & EXCHANGES?

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